Last Updated: 11/11/25

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1. Introduction

At Contevio, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, demo services, and applications (collectively, the "Services").

By requesting a demo, participating in a beta session, or accessing Contevio, you consent to the data practices described in this policy. If you do not agree with the terms, please discontinue use of our platform.

2. Contevio Services

Contevio is a UK-based platform designed for Influencers, Content Creators, and Social Media Managers.

Our services currently include:

• AI-powered social media insights and analytics

• AI-driven recommendations for improving content performance

• Performance data to track engagement and audience quality

• Demo-based walkthroughs and beta access to platform features

Access to the Contevio platform is available by demo request or invitation only. When linking social media accounts or providing data during a demo, you retain full control over the information shared and can manage or revoke access at any time.

3. Information We Collect and How We Use It

We collect limited personal and usage data to provide, improve, and secure our Services.

3.1 Account Information

Personal Details: Name, email address, organisation name, and language preferences.
Demo Request Details: Information you provide during your demo or beta sign-up.
Social Network Profile Information: If you link social media accounts (e.g., Instagram, TikTok), we may collect publicly available metrics and profile details.
Billing Information: If you participate in a paid beta or subscription, we collect payment details securely.

How We Use It:

• To schedule and manage demo access

• To communicate important updates, surveys, and offers

• To personalise the demo experience

• To process payments and provide support (if applicable)

3.2 Content and Usage Data

Uploaded or Shared Content: Any media, posts, or performance data provided during a demo or beta test.
Chat & Interaction Data: Messages and feedback shared through the demo form or support channels.
Social Media Metrics: Engagement statistics, content performance data, and audience insights (if you connect accounts).

How We Use It:

• To generate AI-powered insights and recommendations

• To improve the accuracy and relevance of our AI models

• To analyse and enhance platform functionality

• To compile anonymised reports for internal research

3.3 Cookies & Tracking Data

Log Data & General Location: IP address, browser type, device information, and session time.
Usage Analytics: Frequency of visits, demo interactions, and engagement patterns.

How We Use It:

• To improve platform performance and security

• To personalise demo experiences and recommendations

• To conduct analytics and monitor system stability

You can disable cookies via your browser settings, but this may affect some demo functionalities.

4. Who We Share Your Information With

We do not sell your personal data. However, we may share information in the following circumstances:

• Service Providers: Trusted third-party vendors assisting with hosting, analytics, or payment processing.

• Legal Compliance: When required by law or regulatory authorities.

• Business Transfers: In case of a merger, acquisition, or company restructuring.

All partners are bound by confidentiality and data protection agreements.

5. Social Networks & Third-Party Services

When connecting your social media accounts, Contevio integrates with platforms such as Facebook, Instagram, TikTok, and YouTube.

Each platform’s own privacy policy governs how they manage your data. You may revoke access to these integrations at any time through the connected platform’s settings or by contacting us.

6. How We Use Analytics Data

We use analytics tools to:

• Improve user experience

• Optimise demo performance and design

• Identify user trends and engagement patterns

• Personalise recommendations

You can opt out of analytics tracking by adjusting your browser settings or contacting us directly.

7. Data Security Measures

We take your privacy seriously and implement appropriate safeguards, including:

• Encryption of sensitive data in transit and at rest

• Regular security audits and compliance assessments

• Access control for authorised personnel only

• Secure payment handling through PCI-compliant providers

While we take all reasonable precautions, no system is entirely secure. We encourage users to practise strong password and account security habits.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

Demo or beta-related data is securely deleted or anonymised once testing and analysis are complete, unless you request continued communication or participation in future releases.

9. Your Rights & Choices

9.1 Access and Correction

You may access, correct, or update your personal information by contacting us.

9.2 Data Portability

You can request a copy of your personal data in a structured format.

9.3 Deletion Requests

You may request deletion of your data at any time after the demo or beta session. Certain information may be retained where required by law or system integrity obligations.

9.4 Marketing Preferences

You can opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.

10. International Data Transfers

If we transfer data outside the UK or EEA, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place to maintain lawful data protection.

11. Children's Privacy

Contevio’s Services are not intended for users under 16 years old. If we become aware that we have collected personal data from a minor, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or posted on our website. Continued participation in demos or use of Contevio Services constitutes acceptance of the updated terms.

13. How to Contact Us

For privacy-related questions or data requests, please contact:

Support Team: team@contevio.com
Registered Office: London, United Kingdom